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FREQUENTLY ASKED QUESTIONS

Over the past few months we have been looking at how we can more effectively communicate our work in order to encourage more people to become Act for Peace supporters. These are some frequently asked questions about this work.

  1. Why have we made the change?

    We are proud of the impact we are making together around the world, but we know there is so much more that needs to be done to achieve peace for people affected by conflict and disaster. To increase our impact we need to encourage more people to take action, and we need to raise more funds to support vital on-the-ground programs.

    We recently reviewed our strategy, and identified a number of important things we should do in order to reach more people and encourage them to act. One of those things was to make our communications clearer and more effective.

    In research you, our supporters, told us it was time to update our style and approach so we can communicate more clearly what we are all about. You also wanted us to look more contemporary and hard-hitting, and to be more outspoken about injustice – and that’s just what we’re doing.
     
  2. What is different?
    We have updated our logo, website and we’re being clearer about how people in Australia can work with others around the world to empower local communities to create change. We also have a new statement in our logo “Confronting injustice together through the ACT Alliance”.

    You may notice other changes, including the overall look and feel of the organisation. These are all designed to help people know more about and feel closer to the communities around the world whose lives are they are changing.

    Who we are and what we do hasn’t changed. We are just communicating this more clearly. If you are a regular supporter of Act for Peace or the Christmas Bowl, you can keep supporting us in exactly the same way.
     
  3. What is the ACT Alliance?

    Through Act for Peace you are part of a coalition of more than 140 churches and related organisations across 130 countries called the ACT Alliance. Together we are working to create positive and sustainable change in the lives of people affected by poverty, injustice and humanitarian crises. 

    We are supported by 25,000 staff from alliance member organisations and together mobilise about $1.5 billion for our work each year in three targeted areas: humanitarian aid; development; and advocacy.

    We are deeply rooted in the communities we serve. We have earned the trust and respect of local people long before large international interventions scale up, and remain steadfast in our grassroots commitments for many years after world attention has shifted elsewhere.
     
  4. Who was consulted about these changes?

    Supporters, staff, volunteers, partners, our governing body and other stakeholders were consulted about these changes throughout their development. Their input set the direction of our new approach. We spoke to a wide range of supporters face to face, and conducted two surveys gathering feedback from over 1,200 people.
     
  5. Will there be any changes to our international program work?

    No. Who we are and the work we do hasn’t changed. We are just communicating this more clearly. Our programs will continue to assist the world’s most vulnerable people in conflict and disaster affected communities around the world.
     
  6. Does this mean we will be working differently with churches?

    No. We will still be working ecumenically with churches all over Australia and around the world. Act for Peace is the international aid agency of the National Council of Churches in Australia and brings together the 19 member churches of the NCCA in ecumenical action on peace and development issues. Together we will continue to make a difference to the lives of the world’s most vulnerable people.
     
  7. Will there be any changes to the Christmas Bowl?

    No. The Christmas Bowl has been running since 1949 and has raised over one hundred million dollars for people affected by conflict and disaster in that time. It will continue to be our Christmas appeal and play a vital role in engaging churches and raising funds for Act for Peace’s work.
     
  8. What changes will there be to the website? Will the address still be the same?

    You will notice that the website has looks and feels different, in line with our clearer communications approach.  The navigation and the content has been re-designed to make it easier for you to find the information you are looking for. The website will continue to be improved and developed over the coming months, and new features will be added. The address will stay the same (www.actforpeace.org.au).

    Launching a new website involves a lot of work and we are almost certain not to have got everything right at first, so if you spot an error, or would like to make a suggestion for how we can improve the site, please do let us know. Also, if there is anything you can’t find or if you would like any old materials please contact us and we would be happy to help:

    Free Call: 1800 025 101
    Local Call: +612 9299 2215
    Email: info@actforpeace.org.au
     
  9. When is this happening? Will it all change at once?

    We will adopt our new communications approach from February 2014, which is also when our new website will launch.
     
  10. What do I do with Act for Peace materials that have the old logo? Do you want me to post items back to the office? Do I have to stop using materials with the old logo?

    Any new materials we print or send to you will use the new logo from now on. However, we are very happy for you to continue use materials with the old logo as long as they are useful. We are keen to keep our costs and our environmental impact to a minimum at Act for Peace, and as a result we will continue to use up any materials with the old logo, replacing them when we run out of stock. Please do not post items back to Act for Peace as this will create unnecessary waste.

    If you would like to dispose of your old materials please always remember to recycle.
     
  11. Can I use the new logo to promote activities in aid of Act for Peace in my community?

    We would love for you to promote Act for Peace’s work in your local communities, schools, churches and organisations. You can use our logo (with certain straightforward conditions) on materials you produce to raise funds or campaign in support of Act for Peace. If you would like to do this please contact us for more information at:

    Free Call: 1800 025 101
    Local Call: +612 9299 2215
    Email: info@actforpeace.org.au
     
  12. How can I get fundraising materials with the new logo?

    If you would like fundraising or campaigning materials (collecting buckets, t-shirts, campaigning kits) for an event you are organising, please get in touch with us as soon as possible on:

    Free Call: 1800 025 101
    Local Call: +612 9299 2215
    Email: info@actforpeace.org.au

    For Christmas bowl materials to download, please visit www.actforpeace.org.au/christmasbowl  and for materials relating to the International Day of Peace please visit www.actforpeace.org.au/peaceday
     
  13. Can I still contact you in the usual way?

    Yes. You can contact us in any of the following ways:

    Post: Act for Peace, Locked Bag Q199, QUEEN VICTORIA BUILDING NSW 1230, Australia
    Office Location: Level 7, 379 Kent Street, Sydney NSW, Australia 
    Free Call: 1800 025 101
    Local Call: +612 9299 2215
    Facebook: www.facebook.com/actforpeace
    Twitter: @actforpeace
    Email: info@actforpeace.org.au
    Website: www.actforpeace.org.au/Contact-Us
     
  14. Do I still make my donations to Act for Peace?

    Yes. You can still make donations as you always have by visiting www.actforpeace.org.au/givenow Alternatively, you can call our free call number 1800 025 101. You are welcome to send your cheque for Act for Peace (made payable to Act for Peace – NCCA), or credit card details, along with the amount of your gift, to: Act for Peace, Locked Bag Q199, QUEEN VICTORIA BUILDING NSW 1230. Please don’t forget to include your name and address so we can send you a tax-deductible receipt for your gift.
     
  15. How much is this new approach costing? Is this a good use of money?

    The main reason we are adopting this new approach is to raise more money for our work with conflict and disaster affected communities.

    We have carried out this work in an extremely cost effective way, and the whole change has cost less than 1% of our annual expenditure. We expect that the new approach will help us raise many, many times that amount – enabling us to reach more people who urgently need our help. We believe that is a very good use of money.
     
  16. I have more questions – who can I talk to?

    We are always happy to answer your questions. You can contact us at:

    Free Call: 1800 025 101
    Local Call: +612 9299 2215
    Email: info@actforpeace.org.au
    Post: Act for Peace, Locked Bag Q199, QUEEN VICTORIA BUILDING NSW 1230, Australia

More ways to take action

Help keep families at risk from landslides safe by providing training in disaster risk reduction in schools. Training helps children to identify risks and warning signs of landslides, and teaches them how to keep safe if one happens.

Take the Act for Peace Ration Challenge and eat the same rations as a Syrian refugee during Refugee Week (19-26 June 2016). Raise money to support refugees who have lost everything, and challenge perspectives – including your own.

Right now, thousands of innocent people are fleeing Syria every day to protect their families from bloodshed, violence and death. We need your support to provide emergency relief packs to the families fleeing in Syria.